Cocoa Dolce Artisan Chocolates > Customer Service > Shipped with Care
Shipping and Delivery
Each Cocoa Dolce creation is handmade and cared for throughout the entire process. We put our best foot forward with every piece, and we instill that same care and effort into shipping, whether across the state or across the country. That means special packaging to ensure the product arrives to your doorstep intact, and in insulated packaging when the weather requires a little extra care.
Read more about our shipping policies below, and please reach out to us if you have any additional questions.
We ship product to arrive in a timely manner to its destination, keeping in mind the best interest of the product. Orders received are typically processed and shipped the same day but may take up to 48 hours to process during our peak seasons. In order to avoid having the product sit in a non-conducive environment we take liberty in adjusting its ship date.
The typical transit time for standard shipping is 1-3 days. However, based on the USPS holiday season and schedules, this time frame may vary. If you require an earlier delivery, please contact our 316-854-3121 to discuss the options and pricing.
We are happy to offer Flat Rate Shipping at $9.50 for all standard shipping needs. An additional cost of $2.50 will be added during the warmer season to cover additional costs of thermal packaging and ice packs as we take great measures to ensure our product gets delivered in excellent condition.
Order tracking details are sent to our customers via e-mail once their order has shipped to track your order and anticipate its arrival. USPS & FedEx have our permission to leave packages at the recipient address if no one is available to sign for them. Cocoa Dolce is not responsible for packages that are missing, stolen or damaged after they are delivered to the address specified by the customer.
PLEASE DOUBLE CHECK SHIPPING ADDRESSES BEFORE SUBMITTING YOUR ORDER.
Cocoa Dolce cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses provided by the customer.
At this time, Cocoa Dolce is only available for shipping within the U.S. Please note, we are unable to ship to APO or FPO addresses.